I recently e-mailed the tech depeartment at ZShot.com, ARES U.S. Distributor, to see about purchasing a cut-off lever for an ARES M4. Like many of the proprietary ARES parts, nobody stocks them and I needed a replacement part to replace an original worn part so that I could get the gun to stop double and triple firing on semi. I received a reply the next day from Nathan in the Support Department. He let me know that he had one replacement and he would put it in an envelope and drop in in the mail for me, for FREE! I sent him my address and offered to pay for the part and shipping, but he sent it my way on his dime. This is ties for the fastest and most generous customer service I have ever received online for airsoft related items, the other was from ExtremeFire over replacing a MOSFET. For those of you that have dealt with retailers and distributors, you understand what a headache it can be.
Back on track. When the envelope arrive a few days later, it was torn and the cut off lever was missing. After investigating the envelope, I noticed the the plastic baggie that was inside the envelope was exposed and had part of the postage stamp on it which told me it was torn in Ohio and likely shook loose along the way. Either way, the part was MIA. I contacted Nathan at ZShot again and explained what happened and he let me know that he had one last place he could search to possibly come up with a second part. A few days later I received another e-mail from him letting me know that he found a second cut-off lever and that it was in the mail, this time in a flat rate box. Again, this was at his expense. I received the part today in the mail and I am still pleasantly surprised by the level of helpfulness and generosity from this company.
Again, Thank You Nathan, ZShot and ARES!
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Topic: My Recent Experience w/ ARES Customer Service A+ (Read 527 times)